Refund policy
DYB Living Returns & Refunds Policy
At DYB Living, we want you to shop with confidence. Please contact us if you wish to cancel an order or if something is wrong with a product.
1. Online and Telephone Orders: Change of Mind
If you are a consumer and buy furniture from us online or by telephone, you can generally cancel for any reason by telling us within 14 days of receiving the goods. This 14-day period is measured from delivery, not from the date you place the order. You may also contact us to cancel before delivery. If goods in one order arrive separately, the period runs from receipt of the last item.
Tell us clearly that you wish to cancel by emailing info@dybliving.ie. Include your name and order number if available. You can use the cancellation form below, but you do not have to use it. After notifying us, you have a further 14 days to send or hand back the goods.
You may examine the furniture as you would in a shop. Please take reasonable care of it and return all supplied parts and accessories; use the original packaging if available. If handling goes beyond what is needed to establish the nature, characteristics and functioning of the goods, we may deduct any resulting reduction in value from the refund. Opening packaging or assembling an item does not automatically remove your cancellation right.
Return costs: For a change-of-mind cancellation, you bear the direct cost of returning goods where we have informed you of that cost before purchase. For bulky items that cannot normally be returned by post, we will give you the applicable return or collection cost, or a reasonable estimate, before purchase. If we arrange collection at your request, we will confirm the cost with you. This does not apply where we must bear the cost under consumer law, such as for faulty or incorrectly supplied goods.
Refund: We will refund the price paid and any standard delivery charge paid for the cancelled goods. An extra charge for a delivery method more expensive than our least expensive standard option is not refundable. We will use the original payment method unless you expressly agree otherwise. We will refund without undue delay and within 14 days of being told of the cancellation, but may wait until we receive the goods or evidence that they have been sent back, whichever is earlier.
2. Sale and Ex-Display Furniture
Sale, clearance and ex-display items bought online or by telephone are generally covered by the same 14-day change-of-mind cancellation right described above. A reduced price or an ex-display label alone does not remove that right.
For purchases made in our showroom, there is no automatic legal right to return an item simply because you change your mind. Unless we agree otherwise in writing at the time of sale, showroom purchases of ex-display or clearance items are not accepted for change-of-mind returns. This does not affect your rights if the goods are faulty, not as described or otherwise do not conform to the contract. We will identify any known marks or defects in ex-display goods before purchase.
3. Exceptions to Change-of-Mind Cancellation
The statutory cancellation right may not apply to goods genuinely made to your specifications or clearly personalised, and to other limited exceptions provided by law. A product is not excluded merely because we had to order ordinary stock from a supplier or because it was sold at a discount. We will make any applicable exception clear before you buy. Your rights in relation to faulty or misdescribed goods remain in place.
4. Damaged, Incorrect or Faulty Items
If an item arrives damaged or incorrect, please contact us as soon as practical, preferably within 48 hours, so we can resolve the issue quickly. Reporting later than 48 hours does not affect your statutory consumer rights. Include your order number, a description and photographs if available; we can discuss another way to assess the issue if photographs are not possible.
If goods are faulty, damaged, not as described or do not meet the contract, we will provide the remedy required under Irish consumer law. Depending on the circumstances, this can include repair, replacement, a price reduction or a refund. We will not charge you return costs for a return required because goods do not conform to the contract. Your rights also apply to sale and ex-display items, taking account of any specific defect clearly disclosed and accepted before purchase.
5. Model Cancellation Form (Optional)
To DYB Living, Septimius Properties Ltd, Unit P22, Block P, Grants Road, Greenogue Business Park, Rathcoole, Dublin 24; info@dybliving.ie:
I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on: [date]. Received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].
6. Contact Us
For any return, refund, or product issue, please contact our customer support team:
Email: info@dybliving.ie
Call Us: 01-9636050
Please include your order number in all correspondence to help us assist you as quickly as possible.
Our Commitment
We believe buying furniture should be simple and stress-free. If an issue arises, we'll work with you to find a fair and practical solution as quickly as possible.
